1. Introduction
At ScheduleEase Ltd, we strive to provide high-quality calendar management and appointment scheduling services. If you are not completely satisfied with your purchase, we offer a refund policy subject to the terms and conditions outlined below.
2. Eligibility for Refunds
Refunds may be granted under the following conditions:
If a technical issue prevents you from accessing or using our services and we are unable to resolve it within a reasonable timeframe.
If you cancel your subscription within the allowed refund period, as specified in Section 3.
If you were mistakenly charged due to billing errors.
If our services fail to meet the promised functionality and our support team is unable to resolve the issue.
3. Refund Request Period
Monthly Subscriptions: Refund requests must be made within 7 days of the initial purchase date.
Annual Subscriptions: Refund requests must be made within 14 days of the initial purchase date.
One-Time Purchases: Refunds must be requested within 7 days of purchase.
Refunds are not applicable if more than 25% of the services have been used.
4. Non-Refundable Items
Certain purchases are non-refundable, including:
Services that have been fully utilized or completed.
Custom integrations or setup fees.
Promotional or discounted services purchased during special offers.
Third-party services integrated with our platform (e.g., Zoom, Google Calendar, Outlook, etc.).
5. How to Request a Refund
To initiate a refund request, please contact our support team at info@scheduleease.co.uk with the following details:
Your name and registered email address.
Order number or transaction ID.
Reason for the refund request.
Any relevant screenshots or supporting documentation.
Our team will review your request and respond within 5-7 business days. If approved, refunds will be processed within 10 business days via the original payment method.
6. Cancellation Policy
You can cancel your subscription at any time by visiting your account settings.
Cancellations will prevent further billing but do not automatically qualify for a refund unless the request meets the eligibility criteria outlined above.
Upon cancellation, you will retain access to our services until the end of your billing period.
7. Modifications to the Refund Policy
ScheduleEase Ltd reserves the right to modify this refund policy at any time. Changes will be posted on this page with an updated “Last Updated” date.
8. Contact Information
For any refund-related inquiries, please contact us at:
ScheduleEase Ltd
Email: info@scheduleease.co.uk
Address: 27 Old Gloucester Street, London, England, WC1N 3AX
Thank you for using ScheduleEase Ltd. We value your business and are committed to ensuring your satisfaction.